Sports and Social Club Suffers Break-In

 

Thieves broke into a Sports and Social Club insured through Premier Club Insurance. The thieves gained entry, damaging the alarm system, safe and shuttered entry point.

The insurers have settled the claim for the money stolen and have made the entry point more secure; replaced the existing safe with an improved safe and repaired the alarm system.

Our client is extremely satisfied with the claims service received:

“1. Was your claim settled in a timely manner; minimising disruption to your business?

Yes, the claim was settled in a very timely manner. The club is very happy with the time taken to resolve the claim.

2. Did you find the claims service provided by Premier to be satisfactory?

Yes – exceptionally so. The aftermath of the burglary was a very traumatic time for my wife (Bar Manager) and myself. Premier provided a calm support during the storm and fully supported us through difficult times. This included moral support, a full explanation of the process being followed and an anticipated timeframe for the resolution. It simplified what could have been a very complex and trying process.

3. Was your claim settled in a timely manner?

Yes, as detailed in point one above.

4. Was there anything that we could have done better or was there an element of excellence you would like us to know about?

Firstly, I do not know if anything could have been done better and, we shall certainly take this into consideration when our policy is due for renewal.

Secondly, the level of support and friendliness from our agent was excellent and I would like to thank her and your company for your excellent support throughout this period

Many thanks and kind regards

Norman Owers
Treasurer,
Ainsdale Sports & Social Club